We’re Here for You — 24/7 Support,
Always Ready to Help
Point of Contact
New Ye Shop Location
ROOM 101A 1/FGENPLAS INDUSTRIAL BUILDING56 HOI YUEN ROAD KWUN TONGKL
info@newyeshop.com
WhatsAPP number
+86 13549910849
FAQ
We usually ship your order within 1–3 business days after it’s placed.
Yes, we offer a 14-day return and exchange policy. For full details, please refer to our Return Policy.
If your order hasn’t been shipped yet, we’re happy to help you update the address. However, once the order has been dispatched, the shipping address can no longer be changed.
Yes! Once your order ships, you’ll receive a tracking number via email. Delivery time depends on your location. Most orders arrive within 5-8 business days.
In the US, we ship with trusted carriers like USPS and UPS. In Europe, we partner with reliable local couriers such as DPD, DHL, GLS, or Royal Mail—depending on your location.
We accept major credit cards (Visa, MasterCard, American Express,Google Pay, Apple Pay), PayPal, and other secure payment options.