Refund Policy

Return Policy

Last Updated: April 1, 2025

At New Ye Shop (operated by WEITAO INTERNATIONAL TRADING CO.,LIMTIED), we aim to ensure your satisfaction with your purchase. If you are not fully satisfied, you may request a return within 30 days of receiving your product, subject to the conditions outlined below.

Return Conditions

• Return Request: Return requests must be submitted within 30 days of receiving the product.

• Return Fee: A 40% restocking fee will apply for all returns.

• Shipping Responsibility: Return shipping costs are the responsibility of the customer.

• Product Condition: Items must be unused, in their original packaging, and include all accessories (items must be undamaged and fully functional).

Return Process

1. Contact Us: Please email us at info@newyeshop.com with your order number and reason for return. We will provide the nearest return address based on your location.

2. Ship the Product: Return the item to the designated address. Return shipping is at the customer’s expense.

3. Inspection: We will inspect the returned item within 3 business days of receipt to confirm if it meets the return conditions.

4. Refund: Refunds for approved returns will be processed within 5-7 business days to the original payment method.

   • Credit card refunds may take an additional 3-5 business days.

   • PayPal refunds may take 3-5 business days, depending on the payment processor.
     Note: Refunds cover the product price only and do not include original shipping fees or applicable taxes unless required by law.

Exchange Policy for Damaged, Defective, or Incorrect Items

If your product is damaged, defective, or incorrect upon delivery, you are eligible for an exchange, subject to the conditions outlined below.

Exchange Conditions

• Report Issues: If your product arrives damaged, defective, or incorrect, please contact info@newyeshop.com within 48 hours of delivery. Please provide your order number and, if possible, an unboxing video or photos to support your claim.

• Eligible for Exchange:

  • Reported within 48 hours: If the issue is verified to be non-customer related, a free exchange will be issued, and New Ye Shop will cover the return shipping cost. No restocking fee will apply.

  • Reported between 48 hours and 30days: If the issue is verified to be non-customer related, an exchange will still be issued, but a 30% restocking fee will apply. New Ye Shop will cover the return shipping cost, provided the issue is verified.

  • Reported after 30 days: Exchanges will not be accepted unless required by applicable law.

Exchange Process

1. Contact Us: Email info@newyeshop.com to report the issue and verify eligibility for an exchange.

2. Return the Product: Returned items will be inspected. If the issue is found to be due to customer misuse, the customer will be responsible for return shipping costs.

Exclusions

• Minor cosmetic imperfections that do not affect the functionality of the product are not covered under this policy.